Ancient Formulas shipping policy
Our return policy terms and conditions have been updated as of June, 2020.
Price
Shipping flat cost per order is $13.50 within United States territory by FedEx Express/Ground. If customers request a different shipping service as available USPS, then the product will be shipped entirely at the customer’s expense.
International customers
International customers will be responsible for all charges associated with shipping, including but not limited to, transportation charges and customs fees. Shipping to other countries will always be calculated using the most economical service for the customer. We regularly use the U.S. Postal Service, but the customer can choose any other options like FedEx. The international shipping cost varies depending on weight and destination according to the USPS. The freight costs will be displayed at checkout, based upon your items and their destination country. In some countries, the shipping companies may interface with local carriers for the final delivery of your package. Ancient Formulas, Inc. is not responsible for the business that the shipping companies may have with the local carriers in your country.
Time
We commit to ship the order within ten (10) business days. All shipments will be processed and shipped the day after payment is successfully approved. If an order is placed during a weekend or a holiday, it will be processed the next business day available, if we are out of stock for a product the order will be shipped within 2 to 3 business days. If requested, we can ship through the postal service, either express class (if the package meets the weight requirements) or priority. Priority Mail should be delivered within three (3) to six (6) business days and Express Class varies depending upon destination.
Packaging
Our packing material is 100% Eco-friendly biodegradable, the packing peanuts are made out of corn, they start disintegrating at contact with water at a very low carbon footprint for the environment, and the cardboard boxes are also recyclable and made with recycled materials, all orders are packed in the smallest or more convenient container available, with packing peanuts to isolate shaking and temperature during shipping transit. If by direct request of the customer the order is packed in a different way for special packaging request such as no peanuts, plastic wrapping, plastic bag instead of a box, etc. and the cargo suffers damage during transit due to bumping, tossing, humidity, or extreme temperatures exposure, Ancient Formulas, Inc. will not be responsible for the damage caused to the products packed, and by requesting special packaging the customer agrees to accept all responsibility of damages caused in transit for their request.